Star88 Privacy Policy

1 Overview

This Privacy Policy describes how star88 collects, uses, stores, and protects the personal information of users who access the platform — whether through the website or the downloadable app. It applies to all registered account holders and to visitors who interact with any part of the star88 platform.

By using star88, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, you should not use the platform.

2 Information We Collect

Star88 collects personal information in the following ways:

Information you provide directly:

• Full name, date of birth, and residential address — collected during account registration.
• Mobile phone number — used for OTP-based identity verification and account security.
• Government-issued identification documents — submitted as part of the KYC process.
• Payment details — including your preferred local payment channel (bank transfer, GCash, Maya, or other supported Philippine e-wallets). We do not store full payment credentials.
• Any information you provide when communicating with our support team.

Information collected automatically:

• Device type, operating system, and browser information.
• IP address and approximate location data derived from your connection.
• Pages visited, games accessed, session duration, and in-platform navigation behaviour.
• Cookies and similar tracking technologies — described in Section 6.

3 How We Use Your Data

The personal information we collect is used for the following purposes:

• Account management — To create, maintain, and secure your star88 account.
• Identity and age verification — To confirm that you are at least 21 years old and are who you say you are, as required before withdrawals are processed.
• Transaction processing — To handle deposits and withdrawals in Philippine Peso through your chosen payment channel.
• Platform security and fraud prevention — To detect suspicious activity, prevent unauthorised access, and protect both you and the platform.
• Customer support — To respond to your enquiries and resolve issues with your account or transactions.
• Platform improvement — To understand how the platform is being used and to improve the experience over time.
• Responsible gaming compliance — To monitor usage patterns and support responsible gaming obligations, including the ability to process voluntary self-exclusion requests.

We do not use your personal data for automated decision-making that produces legal effects without human involvement.

4 Storage & Security

Star88 takes the security of your personal data seriously. All data transmitted between your device and the platform is protected using industry-standard SSL (Secure Socket Layer) encryption. Sensitive account information is stored in encrypted form on secured servers with access controls limited to authorised personnel.

Additional security measures include:

• OTP-based two-step verification for logins and sensitive account changes.
• Automatic session timeouts after periods of inactivity.
• Ongoing monitoring for unusual account activity or login patterns.
• Regular security assessments of platform infrastructure.

While we implement robust protections, no system is completely immune to risk. We encourage all users to keep their passwords confidential and to contact our support team immediately if they suspect their account has been accessed without authorisation.

5 Sharing Your Information

Star88 does not sell your personal data. We share data only with third parties that are directly involved in operating the platform and delivering services to you. These include:

• Payment processors — The minimum information necessary to complete your deposit or withdrawal in PHP through your chosen channel.
• Identity verification providers — For KYC document processing, where applicable.
• Game software providers — Limited technical data required to deliver game content within the platform.
• Security and fraud detection services — Anonymised or pseudonymised data used to identify and prevent fraudulent behaviour.

All third parties who receive your data are required to maintain appropriate data security standards and may only use your information for the specific purpose for which it was shared. We do not share your personal data with advertisers or unrelated third parties.

We may also disclose information where required by applicable Philippine law, court order, or in response to a lawful request from a regulatory authority.

6 Cookies & Tracking

Star88 uses cookies — small text files placed on your device — and similar tracking technologies to operate and improve the platform. The main types of cookies we use are:

• Essential cookies — Required for core platform functions such as keeping you logged in and maintaining your session. The platform cannot function properly without these.
• Functional cookies — Remember your preferences, such as your last-played games or display settings, to improve your experience on return visits.
• Analytics cookies — Help us understand how the platform is being used — which sections are most visited, how long sessions last — so we can make improvements. Data from these cookies is aggregated and does not identify you personally.
• Security cookies — Used to detect and prevent fraudulent activity, such as identifying unusual login locations or patterns.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain platform features, including maintaining a logged-in session. Analytics and functional cookies can generally be disabled without impacting core functionality.

7 Your Rights

As a user of the star88 platform, you have the following rights regarding your personal data:

• Right of access — You can request a copy of the personal information we hold about you.
• Right to correction — If any of your personal details are inaccurate or out of date, you can request that we update them. You can also update basic account information directly from your account dashboard.
• Right to deletion — You can request that we delete your personal data, subject to any legal or regulatory obligations that require us to retain certain records for a specified period.
• Right to restrict processing — In certain circumstances, you can ask us to limit how we use your data while a dispute or review is in progress.
• Right to withdraw consent — Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the legality of processing carried out before withdrawal.

To exercise any of these rights, contact the star88 support team using the email address shown in the footer of this page. We will respond to verified requests within a reasonable timeframe.

8 Data Retention

Star88 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law and regulation.

• Account and identity data is retained for the duration of your active account and for a period thereafter as required by applicable record-keeping obligations.
• Transaction records are retained in line with standard financial record-keeping requirements.
• Session and activity logs are retained for security purposes for a limited rolling period.

When your data is no longer required and there is no legal basis for continued retention, it is securely deleted or anonymised so that it can no longer be linked to you personally.

9 Minors

The star88 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone below the age of 21. Age verification is a required step during account registration and KYC.

If we become aware that personal data has been collected from a person under the age of 21, that account will be closed immediately and the data will be deleted. If you believe an underage person has registered on the platform, please contact our support team promptly.

10 Policy Updates

This Privacy Policy may be updated from time to time as the platform evolves or as applicable laws and regulations change. When material changes are made, the updated policy will be published on this page with a revised effective date displayed at the top.

Your continued use of star88 after any update to this policy constitutes your acceptance of the revised version. We recommend reviewing this page periodically to stay informed of how your data is being handled.

For any questions about this Privacy Policy or how your data is managed, please reach out to the support team using the contact details in the footer of this page.